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Member service

Already enrolled? Start here.

Your agent stays your agent after you are covered. Questions, changes, and problems with a bill all start with one call or message.

Call (800) 360-9441 Email service

Common requests

What we handle, and what to have ready

Replace an ID card or get portal access

Carriers mail ID cards 7 to 14 days after enrollment. If yours never arrived, or you need a replacement or a login for the member portal, we request it.

Have ready

Your name and date of birth
The plan name
Mailing address or email for the portal invite

Check a doctor, a drug, or a bill

Is my doctor still in network? Why did the pharmacy charge me that? Why did I get this bill? We look it up and call the carrier with you if it is wrong.

Have ready

Your member ID
The doctor, drug, or bill in question
Any letter or explanation of benefits you received

Fix a payment or a premium problem

A missed premium, a subsidy that changed after an income update, or a draft that stopped. Most of these are fixed with one call to the carrier or the marketplace.

Have ready

Your member ID
What changed and when
Any notice you received

Review your plan before Open Enrollment

Networks, drug tiers, and premiums change every year. We re-check your plan against the new year's options every fall, at no cost, whether or not you change anything.

Have ready

Your Annual Notice of Change letter, if you got one
Any new doctors or prescriptions since last year

Text updates

Service by text, if you want it

Members who opt in can get appointment reminders, document requests, enrollment status, and replies from their agent by text. It is optional, it is never marketing, and you can stop at any time by replying STOP.

How it works, what we send, and how to opt in or out: SMS Terms and Conditions.

Send a service request

Put your plan name and what you need in the notes. Never your Medicare or Social Security number. A licensed agent calls you back.

First nameLast namePhone

EmailStateCoverage

Notes (optional)Do not include Social Security or Medicare numbers here. An agent collects anything sensitive by phone.By checking this box, I agree that American Health Insurance Services LLC may contact me at the phone number and email address I provided about my request, including by telephone calls and prerecorded or artificial voice messages placed with an automated dialing system. My consent is not a condition of purchasing any goods or services. I can withdraw it at any time by emailing Contact@AHISAgency.com or telling any agent. Privacy Policy.

Text messages (optional)I agree to receive text messages from American Health Insurance Services about my policy and my service requests, including appointment reminders, renewal and enrollment dates, document requests, and replies from my agent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

We do not send marketing or promotional texts, and we never sell or share your mobile number or your consent with third parties. See the SMS Terms.

No obligation. A licensed agent reviews every request.

Carrier directory

Reach your carrier directly

Member service lines, as published on each carrier's own site. Your member ID is on your ID card.

Carrier	Member service	Claims	Online
UnitedHealthcareGeneral member line. Medicare plan members: use the number on your ID card. Medicare Supplement: (800) 523-5800.	(866) 801-4409	Same as service	Contact page
AetnaGeneral member services. Medicare Advantage members: (844) 979-3435.	(800) 872-3862	Same as service	Contact page
HumanaMedicare plans.	(800) 457-4708	Same as service	Contact page
Cigna HealthcareSecond number is medical, dental, and vision coverage and claims.	(800) 997-1654	(800) 244-6224	Contact page
AnthemAnthem publishes member numbers on the ID card and after login, not on its public site.	See online	Same as service	Contact page
WellcarePrescription drug plan members. Medicare Advantage numbers are state-specific; use your ID card.	(888) 550-5252	Same as service	Contact page
Devoted HealthMon to Fri 8am to 8pm, Sat 8am to 5pm.	(800) 990-0723	Same as service	Contact page
CenteneAmbetter member numbers are state-specific. The full list is on the contact page.	See online	Same as service	Contact page
Molina HealthcareMember numbers are per state and plan. Use your ID card or pick your state on the site.	See online	Same as service	Contact page

Numbers checked against each carrier’s website on the date shown in our records. Carriers change them; if one does not connect, call us and we will find the current one.

A licensed agent on a headset at her desk

Not enrolled with us yet?

Request a call and compare your current plan against what else is available.

Request a call back (800) 360-9441